LEGAL

Privacy Policy

Last Updated: 28 March 2025

Deepwell ("we," "us," or "our") is committed to handling your personal information carefully. This policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to personal information collected through this website and through direct contact with us regarding charter bookings.

Our registered address is: 5/3 Yacht Haven Marina, Mai Khao, Thalang, Phuket 83110, Thailand. For data-related enquiries, contact us at [email protected].

1. What Data We Collect

When you submit an enquiry through our contact form or contact us directly, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Message content, including dates, group size, and charter preferences
• Any other information you voluntarily include in your message

We also collect non-personal browsing data automatically through website analytics tools, including pages visited, time on site, and general geographic location (country level). This data does not identify you individually.

2. How We Collect Data

Data is collected through the following means:

• Contact form submissions on this website
• Direct email correspondence
• Phone calls related to charter bookings
• Analytics cookies (if accepted via our cookie consent tool)

3. Legal Basis for Processing

We process your data on the following legal grounds under applicable data protection laws, including Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019):

• Consent — when you submit a contact form or accept analytics cookies
• Legitimate interest — responding to your enquiry about our services
• Pre-contractual necessity — when planning and confirming a charter booking

4. How We Use Your Data

• Responding to enquiries about charter availability, pricing, and logistics
• Confirming and managing bookings
• Sending relevant follow-up information about the charter you have booked
• Improving the usability of this website using anonymised analytics

We do not use your data for automated marketing campaigns without your explicit consent. We do not sell or rent personal data to third parties.

5. Data Retention

Enquiry data is retained for up to 12 months following initial contact. Booking-related data (name, contact details, charter dates) is retained for up to 3 years for record-keeping purposes. Analytics data is retained in aggregated, anonymised form indefinitely.

6. Data Sharing

We may share limited personal information with the following parties where necessary:

• Dive operator partners at anchorage points — only when you request diving arrangements on a multi-day expedition
• Thai National Parks Department (DNP) — for the purposes of marine park permit registration
• Analytics service providers — in anonymised, aggregated form only

No personal data is shared with advertising networks or social media platforms without your consent.

7. Cookies

This website uses cookies for essential functionality and, with your consent, for analytics. For a full breakdown of cookies in use and management options, see our Cookie Policy.

8. Your Rights

Under Thailand's PDPA and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where no legal obligation requires us to retain it
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (without affecting lawfulness of prior processing)
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

9. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

10. Children's Privacy

Our website is intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data through this site, please contact us at [email protected] so we can remove it.

11. Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Data submitted through our contact form is transmitted over HTTPS. Access to enquiry and booking data is limited to the crew and management of Deepwell.

12. Changes to This Policy

If we make material changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

13. Contact

For any questions or requests related to your personal data:
Email: [email protected]
Address: 5/3 Yacht Haven Marina, Mai Khao, Thalang, Phuket 83110, Thailand